Frank Gallardo

407 Gazelle Trail

Winchester, VA 22602

Frank_gallo@yahoo.com

Cell 540-333-7138

Objective

Innovative Sr. Unified Communications Architect seeking a challenging opportunity as a UC Sales Architect – Lead Engineer or compatible responsibility. Over 23 years of extensive Data Networking & UC&C - VoIP experience with the ability to lead and support multiple teams and multiple accounts simultaneously.

Extensive experience with public speaking, effective technical presentation delivery with main focus on UC&C, Converged Networks, and Cloud Services; Master of Science in Information Systems Engineering with a 100 page Master Thesis focused on Converged Networking & Cloud technologies. Solid analytical thinker with strong collaboration and communication skills with the ability to gain customer’s trust by fostering interworking relationships with all areas of the organization including Senior Management, Engineers, and all other technical teams.

 

Professional Profile

·               21 years successful experience with voice & data communications networks sales and support.

·               Extensive hands-on experience as owner and manager of a small computer business.

·               Excellent interpersonal skills, advance & effective verbal and written communications.

·               Familiar with the importance of cloud services offerings.

·               Extensive experience with change management, project design review, risk assessment, prototyping. Familiar with Project Life Cycle and writing technical standards across large networks.

·               Sales Engineering experience with experience on RFI & RFPs.

Skill sets

·               Telecommunications Management - Transmission and Media.

·               Communications Protocol – SIP & H.323, TCP/IP, UDP/IP, BGP, OSPF, DIAMETER, RADIUS, HTTP, HTTPS, NTP, SMTP, SNMP, FTP, DNS, VPN, SSL.

·               Network Management - Performance Monitoring, Tools, Intrusion Detection, Encryption, and Recovery.

·               Configurations in compliance with HIPAA regulations, Voice over IP, CTI, Wireless Network Architecture.

·               Experience with Verizon network products, collocation facilities, and cloud services

·               Wide Area Networking - WAN Technology, High Speed Networking - ISDN PRI, T1, ATM, SONET, Fiber Optics, Open Systems.

·               Familiar with Cisco, Avaya, Nortel quoting portals, hardware, and applications

·               Call Center IVR and Network ACD systems implementation.

·               Acme Packet, Aura, and SIPERA, SBCs familiarity

·               Nortel Meridian PBX Options 11c, 51c, 81c, CS1000, BCM 200 and 400, Succession, Contact Center 6.0, Meridian Mail, Call Pilot, ROLM, Avaya G3, S8710, S8500, CMS, ASA.

·               Network protocols, BGP, RTP, UDP, VRRP, OSPF.

·               Computer applications and hardware configuration administration

·               Computer Applications - Word, Office, Lotus, Power Point, Visio, CAD3, GeoProbe, NetFormx.

·               Basic Avaya PBX Administration, AIM, ASA, CMS,

·               Pre-Sales Support, network Engineering and designs creation

·               Fluent Spanish, intermediate Russian, fluent English & Experienced Traveler

 

Employment history

 

 

CDW

Senior UC Solutions Architect

2013 – Present

 

Verizon Business	Solutions Architect  Lead Cslt Eng-Ntwk Consulting Verizon Enterprise Solutions	2011 – 2013
Centura Health Networks	Converged Networks Architect	2009 – 2011
Nortel – Avaya	Senior Sales Engineer	2007 – 2009
US Bank Inc.	Core Voice Network Senior Engineer – Manager	2004 – 2007
CHEP International	Telecommunications Systems Engineer	2003 – 2004
Best Western International	Telecommunications Analyst	1998 – 2003
Pegasus Corp.	Telecommunications Analyst	1998 – 1999
The Pampered Chef	Telecommunications Systems Engineer	1993 – 1998

 

Education

Western International University:  Masters of Science in Information Systems Engineering

     05/18/2008 (GPA 3.75)  

Master’s Thesis focused on Voice over IP Technologies   

Western International University:  BS-Information Systems Engineering

05/18/2002           

DeVry Institute of Technology:  BS-Telecommunications Management

      05/20/1998

 

 

Overall Relevant Essential Duties

Ø      Ability to work with the multiple account managers & team members simultaneously

 

Ø      Experience with complex multi-network point engineering, Geo Redundant & Highly Available Network configurations, or pricing of MPLS, TLS or Ethernet network solutions.
 

Ø      Ability to foster business relationships to earn the trust of customer’s key decision makers such as presidents and CIOs of large accounts.

 

Ø      Strong ability to convey information regarding products and services plus the ability to effectively identify ways to minimize customers TCO as well as to increase ROI.

 

Ø      Strong knowledge of multiple converged networking products and services and ability to designing and present solutions using strong technical skills to develop technical solutions for the customer as required.
 

Ø      Regularly design, propose, build, and deliver presentations about complex cross-portfolio solutions and thoroughly demonstrate complex functionality.
 

Ø      Extensive experience working with Geo-Redundant Environments, Highavailabilty Solution with multiple remote locations to a single high availability CS1000E system with dual homed Media Gateways and hundreds of end points, plus the ability to work with complex dial plans.

 

Ø      Experience designing Cisco Call Manager networks with Geo-redundant cores and CPE Failover high availability.

Competencies

As a Sales Engineer I became proficient with the comprehensive, Adtran, Nortel & Cisco portfolios with specific knowledge as to the history, design, and configuration of overall CPE systems.

Ø      While working as a Sales Engineer for Nortel I developed strong presentation skills and the ability to effectively deliver technical solutions to all levels of corporate audience.

 

Ø      Extensive experience working with RFP/RFQ/RFI documents.

 

Ø      Experience designing effective migration paths and logistic for complex projects involving multiple remote locations and hardware-software platforms

 

Ø      Highly proficient with VISIO Diagrams, quoting tools, and project management application and procedures.

 

Ø      Experience with Cisco Manager and Unity Voice Mail systems from Cisco

 

 

Relevant achievements:

 

BEST WESTERN

 

At Best Western International I was in charge of the main call center Nortel 81C Multi-Network Group PBX and all the call center equipment.

 

Parts of my responsibilities were to engineer remote PBXs for smaller offices and in some occasions I also acted as a field technician, installing equipment and completing major upgrades.

 

Problem solving and the ability to analyze situations were critical skills for the job. Since textbooks only teach how things work, it took a strong, persistent, organizational and analytical personality to take the information on how telecommunications works and apply it to the real world where a variety of unforeseen and unexpected circumstances required unique problem solving to get the job done.

 

CHEP INERNATIONAL

 

At CHEP International I worked as a Telecommunications Engineer with a main focus on their large call center and data center.

 

With a geo redundant PBX model and over 3,000 end points in two locations in the US plus 5 international locations, my daily duties were mostly focused on maintaining and writing complex IVR, ACD, and Call Accounting scripts as well as to seek for way to increase productivity and minimize operating cost.

 

The corporation was affected after the Florida Tropical Storm "Charlie" reason for me to relocate and seek a new opportunity with another corporation.

 

US BANK

 

At US Bank INC I performed as a leader of 12 Engineers and during an extended period of time I also had the role of temp team Manager.

 

With 60 thousand end points across 3,200 locations distributed amongst 23 states, we supported all users while migrating entire buildings from traditional TDM technology onto IP enabled PBXs.

 

Just 3 months into my employment at US Bank I was awarded with the Shining Star employee recognition for saving the corporation over 300,000,00 dollar by engineering and building an entire phone system out of parts and pieces they had stored.

 

During my time at US Bank I also earned extensive experience with multiple converged network products and services, as well as the ability to design and present solutions designed based on our customer as requirements.

 

Nortel – Avaya

 

During my time collaborating with the sales team at Nortel – Avaya corporations I was part of a high performance senior sales Engineers.

 

As a Sales Engineer I became proficient with the comprehensive, Adtran, Nortel & Cisco portfolios with specific knowledge as to the history, design, and configuration of overall CPE systems.

 

While working as a Sales Engineer for Nortel I developed strong presentation skills and the ability to effectively deliver technical solutions to all levels of corporate audience.

 

Extensive experience working with RFP/RFQ/RFI documents

 

Experience designing effective migration paths and logistic for complex projects involving multiple remote locations and hardware-software platforms

 

Highly proficient with VISIO Diagrams, quoting tools, and project management application and procedures

 

Experience with Cisco Manager and Unity Voice Mail systems from Cisco

 

CENTURA HEALTH NETWORK

 

At Centura Health Networks I was one of two Architects in charge architecting a converge voice, data, and video network to migrate 12 large Hospitals and 30 clinics from traditional Nortel TDM Voice systems and separate data networks onto a Unified Cisco SIP VoIP Converged Network.

 

This process took over 2 years and as part of the design we also created a DR Plan for the entire Hospital Network, we engineered a new Call Center for the “Ask a Nurse” toll free hotline and IVR solution with a centralized model.

 

During this time at Centura Health I was able to gain extensive experience working with Geo-Redundant Environments and High-availability Solution with multiple remote locations to a single high availability CS1000E system with dual homed Media Gateways and hundreds of end points, plus the ability to work with complex dial plans.

 

VERIZON BUSINESS

 

Increase the sales funnel for Small Medium Business accounts by 35% within the first 6 months working at Verizon. (Management Performance Review)

 

§ Responsible for customer facing technical presentations

§ Responsible for reviewing & approving premise-based IP PBX designs in collaboration with Premise Engineering

§ Responsible for completing MIPPBX Solution Design Workbook

§ Responsible for pricing MIPPBX elements using VBIT

–        Often times handled by the CPE SA on new sales utilizing Netformx

§ Responsible for reviewing and validating Day-1 labor costs

§ Responsible for hand-off to Delivery & Implementation (D&I)

§ Responsible for engaging Complex Solutions for non-standard MIPPBX solutions

§ Responsible for providing support for related Professional Services

–        Definition of scope but not authoring SOW itself

–        Billable “Service Delivery” on an ICB basis

 

·  Responsible for all IPIA / IP Trunking designs

·  Customer facing technical presentations including VOIP infrastructure, call flow architecture, design options, etc.

·  Approve designs in Integrated Service Request (ISR)

·  ROI analysis and modeling in conjunction with UC&C BSCs

·  Collaborate with Network SEs on bandwidth sizing, etc.

·  Responsible for supporting non-standard designs as required

·  Responsible for all premise-based Session Border Controller (SBC) designs

·  Includes review of TPV labor and management

·  Sub-contract price quote to Premise Engineering

·  Responsible for SIP Interoperability

·  Limited to a very narrow sub-set of our UC&C SE community

·  Requires access to highly specialized production systems (GEOPROBES, IASA, ICP, CSSOP) – limited capacity

·  Responsible for providing support to UC&C Professional Services

·  Definition of scope but not authoring SOW itself

·  Billable “Service Delivery” on an ICB basis

 

CDW Senior UC Solutions Architect

 

·  Responsible for all aspects of maintaining, configuring, and sustaining the Cisco Unified Communications environment (VOIP, Video, Contact Center, Fax, and Collaboration).

• Analyzes business requirements in order to assist in design and implement solutions in the UC environment.

• Assist and collaborates with Network and UC Engineering teams to develop network design for all UC applications.

• Responsible for updating, participating, and assisting in develop of project plans and project management.

• Provides knowledge of LAN technologies (Layer 1, Switching, etc.) and collaborates cross-team in support of remote business units.

• Keeps abreast of new developments in the industry and gains an understanding on how new and emerging technologies are implemented.

• Supports a team of sales executives with accounts across all verticals.